Skip to content 
FESCO Helpline: Numbers, Complaint Registration and Tracking
When the lights go out, the bill looks wrong, or the meter reader never showed up, you need a human at FESCO.
FESCO Helpline Numbers
- 118 — outages, billing queries, general complaints (the number to memorize).
- SMS 8118 — bill amount checks and complaint status by text.
- +92 (41) 9220229, 9220184 — HQ phones when 118 is busy.
- ccms@pitc.com.pk — written complaints.
- qaccms@pitc.com.pk — escalation when the first email gets no response.
Have your 14-digit reference number ready before calling.
What the Helpline Can Help With
- Power outages and fault reporting
- Billing disputes
- New connection status
- Meter issues
- Complaint follow-ups
- SMS registration problems
How to Register a Complaint Online
- Go to the FESCO complaint portal (linked from the official FESCO website).
- Enter your 14-digit reference number and personal details.
- Describe the problem clearly — what, when, what you tried.
- Save the complaint/tracking number.
Be specific: “September bill shows 450 units but my meter photos show 250” beats “my bill is wrong”.
How to Track Your Complaint
- By SMS: text reference number to 8118.
- Online: complaint tracking on the FESCO portal.
- By phone: call 118 with your complaint number.
Follow up every 2-3 days.
If Nobody Responds: Escalation Path
- 118 or online portal, give it a few days.
- Email ccms@pitc.com.pk with complaint + reference numbers and dates.
- Email qaccms@pitc.com.pk.
- Visit subdivision office in person with printed copies, CNIC, bill — morning visits get faster attention.
Billing disputes should resolve within about 30 days.
Before You Call: Quick Self-Checks
- Outage? Check neighbors first — whole street dark means feeder fault.
- High bill? Compare with same month last year.
- Bill not received? Pull the duplicate bill online.
Frequently Asked Questions
Is 118 free?
It is the designated helpline shortcode; standard operator charges may apply.
What info to keep ready?
14-digit reference number, bill month, evidence (photos, receipts).
How long does resolution take?
Days for simple issues, weeks for complex; ~30 days for billing disputes.
Helpline never picks up?
Try 041 numbers, the online form, or email — try early morning during fault spikes.
Check your FESCO bill in seconds
Enter your 14-digit reference number and your current bill, due date and downloadable copy load right away.
Disclaimer: FESCOCheckBill.com.pk is an independent, informational guide and is not affiliated with, endorsed by, or operated by the Faisalabad Electric Supply Company (FESCO) or PITC. All bill data displayed comes directly from FESCO's official billing records. This site does not generate, alter, or process payments.
