FESCO Official Helplines, UAN and Complaint Channels

FESCO consumers can report supply and billing issues through the nationwide 118 contact centre, SMS channel 8118, PITC’s CCMS complaint service and FESCO’s published office contacts. Use the channel that matches the problem, keep the complaint or tracking number, and never treat a helpline caller as proof that a payment request is genuine.

Independent information website; not an official FESCO, PITC, WAPDA or government service.

Verified complaint routes

The PITC Complaint Management System publishes 118 for calls, 8118 for SMS and an online CCMS route. FESCO also publishes a telephone directory and customer-contact information. Because numbers and office assignments can change, begin with the current official pages rather than an old social-media graphic or copied directory.

Which channel should you use?

Use 118 or CCMS for a formal service complaint that needs a trackable record. An SMS can be convenient for a short report when the required format is clear. For account-specific billing corrections, meter disputes or documents, the relevant FESCO subdivision or customer-service office may need to review the record. Emergency hazards should be reported immediately through an official channel; do not approach fallen wires or damaged equipment.

Prepare before contacting FESCO

Keep a recent bill nearby. Note the 14-digit Reference Number or 10-digit Customer ID, service address, billing month, meter reading and a short description of the problem. For a billing dispute, save photos of the meter and bill. For an outage, note when it began and whether nearby properties are affected. Never share banking passwords, card PINs or one-time codes.

How to make a complaint useful

Describe one issue at a time, state the location clearly, and ask for the complaint number. Record the date, time and channel. If documents are submitted, keep copies. When following up, quote the same complaint number instead of opening several identical cases, unless the official service tells you to create a new complaint.

Escalation and verification

Allow the stated response time for the complaint category, then follow up through the same official system. If a matter remains unresolved, consult current NEPRA consumer guidance for the appropriate escalation route. Fesco Check Bill does not operate FESCO’s complaint systems and cannot see or change complaint records.

Practical checklist

• Use a recent bill and verify the consumer details before acting.
• Prefer the relevant official or primary source and note its date.
• Keep screenshots, meter photos, bills and payment receipts when a dispute is possible.
• Never share a password, PIN or one-time code for a bill lookup.
• Use the FESCO bill checker for the latest available bill and consult our fact-checking policy.

Frequently asked questions

Sources and verification

This guide was checked against the following sources used for the claims above:

• PITC CCMS
• FESCO telephone directory
• NEPRA Consumer Service Manual

For related guidance, see About Us, the Editorial Policy and the Disclaimer.

Reviewed by FESCO Team. Scheduled for September 24, 2026.

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