FESCO, PITC and NEPRA: Who Does What?

FESCO is the electricity distribution company serving its licensed area, PITC provides shared technology and billing-support services used by distribution companies, and NEPRA is Pakistan’s power-sector regulator. A billing or supply problem normally starts with FESCO; PITC operates public tools such as the shared bill portal and CCMS; regulatory escalation follows NEPRA’s rules and procedures.

Independent information website; not an official FESCO, PITC, WAPDA or government service.

FESCO’s role

Faisalabad Electric Supply Company distributes electricity in its service territory and manages consumer-facing operational work such as connections, meter and billing matters, supply complaints and local offices. The exact action depends on the issue and the consumer record.

PITC’s role

Power Information Technology Company supports sector information systems and hosts public services used across multiple distribution companies. Its web-bill service lets consumers select a company and retrieve available bill information. Its CCMS page provides shared complaint channels. PITC is not the local distribution company that physically maintains a FESCO connection.

NEPRA’s role

The National Electric Power Regulatory Authority regulates Pakistan’s electric-power sector under its legal mandate. It issues or publishes tariff determinations, consumer-service rules and complaint-related information. NEPRA does not generate an individual FESCO bill or carry out routine local repairs.

Where to take a problem

Start a supply outage, wrong reading, account correction or billing complaint with FESCO through an official channel and keep the complaint number. Use the PITC-hosted interface when checking a bill or using CCMS. Consider the regulator’s current escalation process when a qualifying complaint remains unresolved after the distribution-company process.

Avoiding common confusion

A page hosted by PITC can display FESCO bill data without PITC becoming the electricity supplier. A NEPRA tariff document can govern charges without NEPRA collecting the bill. Always read the organization name, page purpose and date before assuming who owns the next step.

Practical checklist

• Use a recent bill and verify the consumer details before acting.
• Prefer the relevant official or primary source and note its date.
• Keep screenshots, meter photos, bills and payment receipts when a dispute is possible.
• Never share a password, PIN or one-time code for a bill lookup.
• Use the FESCO bill checker for the latest available bill and consult our fact-checking policy.

Frequently asked questions

Sources and verification

This guide was checked against the following sources used for the claims above:

• PITC About
• PITC web bill service
• NEPRA
• FESCO

For related guidance, see About Us, the Editorial Policy and the Disclaimer.

Reviewed by FESCO Team. Scheduled for September 26, 2026.

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